Refund policy

OnlineReturns and Exchanges
We at Picnic pride ourselves on great customer service and making sure our customers are satisfied. We want you to love what you've ordered. If something isn't right, let us know.

Before you return any items please contacts us first so we may assist you. You can contact us by email at [email protected] or call us on 08 6460 4454, Monday to Friday 9am to 5pm WST.

We are happy to accept exchanges or refunds on all full price items within 7 days of receipt of goods. This also applies to Click and collect purchases from the date of collection at store.

We are unable to offer returns on ‘sale’ items unless faulty or wrongly described.

To make it easier for you, you can also exchange at any of our Picnic stores. We cannot provide refunds in a physical Picnic store only exchanges or credit notes.

Click and Collect purchases are an exception and can be exchanged or refunded instore.

With an exchange or return we ask that you complete the exchange/return form that was received with your goods, this information helps us process the return in a timely manner. Please include it with the goods upon exchange/return.

All unwanted items must be returned in their original condition, this means all packaging, tags and labels must be attached. Clothes must be unwashed, unworn and unused.

Returns
We are happy to refund your goods if you are not satisfied with your purchase, providing it meets the terms and conditions listed above.

When returning online purchases you are responsible for the associated costs to return the goods back to us, however we will ship the goods back out to you for no charge for the return delivery.

Please return to:
Online Returns
Picnic
PO Box 1564
Subiaco WA 6904

When sending your product back to us by post we do recommend that you use the registered post option as Picnic will not take responsibility for items not received if you attempt to send them via non registered mail.

The purchase price of the goods will be refunded including the original postage. If more than one item was purchased and you are retaining any of the other items, the postage will not be refunded.

The refund will be processed on the original method of payment, immediately once the refund is authorised. The time it takes to appear on your account will depend on the policies of your banking institution.

We cannot provide refunds in a physical Picnic store only exchanges or credit notes.

Faulty goods?
Every order is inspected by our QA Department before it leaves our Warehouse, this is to ensure you receive your purchase in perfect condition. If you feel your product is faulty please contact us on our email address [email protected] within 7 days from receipt.

If you are returning or exchanging a faulty or damaged item we will pay for all postage costs. We will send an express post satchel for you to return the faulty item or you can return to one of our stores.

Once the item(s) have been received and reviewed, you will either receive your new items (for exchange), or a full refund. Refunds will be issued directly to the credit card used for the purchase. Email notification will be sent once the return has been processed.

Exchanges (Online Purchases Only)
Picnic are more than happy to exchange your goods for another item where available.

There are 2 ways to exchange:

At your nearest Picnic store
Receipt is required as proof of purchase. Please click here to find your closest store.

Via Post
If you would like to exchange an item, please send us an email at [email protected] to inform us of the style, size and colour that you would prefer so we can see if it is available for you. If exchanging online purchases via post you are responsible for the associated costs to return the goods back to us, however we will ship the goods back to you without charging for a 2nd delivery. All additional exchanges will attract a $9.90 shipping fee payable by you.

Please return to:
Online Exchanges
Picnic
PO Box 1564
Subiaco WA 6904

When sending your product back to us by post for exchange we do recommend that you use the registered post option as Picnic will not take responsibility for items not received if you attempt to send them via non registered mail.

All conditions above are in addition to your statutory rights.

Instore Refunds and Exchange
Where an item has been purchased instore at one of our retail stores the following refunds and exchange policy applies.

Please choose carefully. If you change your mind, we will gladly offer an exchange or credit note but only on items in original or as new condition, with swing tags attached and with your original receipt.

The return needs to be within 14 days of purchase.

Unless faulty, accessories, jewellery or sale items will not be accepted for return or exchange.

Please retain your receipt as proof of purchase.